The Australian Chiropractic College is proud to deliver cutting-edge curriculum in a caring and vibrant environment.
ACC Job Opportunities
Position Title: Reception and Education Support Officer Classification Time Fraction: 0.6 EFT Remuneration: $60,000 per annum full time (pro rata) Supervisor: Corporate Services Manager
The Reception and Education Support Officer role is the initial point of contact for phone enquiries and visitors to Australian Chiropractic College Limited (ACC).
The role is responsible for general administration including responding to phone enquiries, data entry, record keeping, typing, filing, mail distribution, media, marketing and administration support to ACC’s Professional and Academic teams.
The key focus of this position will be to work as part of the ACC team providing professional, courteous and efficient services in order to enhance ACC’s reputation and student experience.
This role will perform duties in accordance with the rules, precedents and guidelines established by ACC and other accreditation bodies.
The Administration Officer – Reception and Student Services reports directly to the Corporate Services Manager and works closely with the Academic Registrar in matters related to prospective and current students.
Duties and responsibilities include, but are not limited to:
Reception duties • Provide first point of contact for prospective students, internal and external customers • Provision of accurate and timely responses to prospective students, internal and external stakeholders • Answer all incoming phone and email enquiries, forwarding on to relevant staff members where necessary • Build and maintain strong relationships with key internal and external stakeholders • Maintain confidentiality on a broad range of sensitive and commercial in confidence matters
Student Administration • Enter student enrolment data into the Student Management System. • Support the Academic Registrar in the admissions process particularly in the tracking, database management, and communication with students • Manage student queries (in person and via email) and escalate to the appropriate person • Manage process for recording lectures and upload to Moodle • Provide IT support to academic staff for online lecture recordings • Maintain student records and policies in accordance with ACC policies, processes and procedures
General Administration • Maintain G-Suite calendar of meetings and events • Schedule online (Zoom) meetings • Photocopy/print/file documents as required • Collect and sort all incoming correspondence; deliver outgoing mail • Word processing / formatting documents / sending correspondence as required • Order and maintain stationary, and office supplies • Maintain kitchen, office and staff room supplies • Maintain meeting room and training room bookings • Other support duties and errands as required by management
Marketing and Events • Assist with coordination of events, functions, fundraising and marketing activities
Key Selection Criteria
Demonstrated empathetic customer service skills
Demonstrated interpersonal and oral communication skills
Demonstrated written communication skills that will enable accurate, effective and positive communication and relationship building with students and diverse stakeholders
A positive and proactive ‘can-do’ approach
Advanced computer skills with Word, Excel, e-mail, Internet, database management, digital and social media marketing tools
Demonstrated high level of accuracy and attention to detail
Ability to work with individuals from diverse and multi-cultural backgrounds
Ability to work within a team environment and autonomously as required
Ability to plan, organise and prioritise tasks in order to meet deadlines
Ability to maintain confidentiality when dealing with information of a sensitive nature
Demonstrated excellent written and verbal communication skills
Alignment with ACC’s Vision, Mission and Values
An understanding of chiropractic
Previous experience within a private higher education college or university environment
Knowledge and understanding of tertiary sector regulatory reporting environment
Prior experience with student administration software, particularly Wisenet Student Management System and Moodle Learning Management System
Knowledge of Windows based electronic systems; and
Knowledge of student administration procedures
Knowledge and experience with CRM processes
Skills and Qualifications
Minimum Certificate IV in Business Administration or minimum 2 years’ experience in an office environment