The Australian Chiropractic College is proud to deliver cutting-edge curriculum in a caring and vibrant environment.
We take privacy seriously and this
page informs you of our policies regarding the collection, use and disclosure
of personal information.
1. Management and Security of Personal Information
ACC staff are
required to observe the confidentiality of personal information provided by
students, parents and guardians, as well as the privacy of individuals. ACC has in place steps to protect the personal
information ACC holds from misuse, loss, unauthorised access, modification or
disclosure by use of various methods including locked storage of paper records
and password protected
2. Computer Usage
Computer facilities are provided on ACC sites for student
use. While ACC’s interest is to prevent illicit, illegal and excessive usage,
students should be aware that ACC and/or its delivery partners may monitor
computer usage including the sites visited and the items downloaded.
3. Updating Information
ACC endeavours to
ensure that the personal information it holds is accurate, complete and
up-to-date; ACC may be required by legislation to seek updates regularly from
students in respect to the accuracy of the personal information regarding them.
Students will be advised during Orientation of the processes for updating
personal information. Former students can enquire via the ACC general email address:
4. Access to Personal Information
4.1 An individual may request access to any personal
information which ACC holds about him or
her and advise ACC of any perceived
inaccuracy. Such requests and enquiries can be directed to [email protected].
ACC may require verification of identity prior to providing access to personal
information. In some circumstances access may be denied. Such circumstances
include where ACC considers that the release of the information would have an
unreasonable impact on the privacy of others, or where otherwise permitted by
4.2 ACC will take reasonable steps to ensure that the
personal information that is collected, used and/or disclosed is accurate,
up-to-date and complete. If ACC is satisfied that any personal information held
is inaccurate, out-of-date, incomplete, irrelevant or misleading, ACC will
amend its records accordingly. If an individual believes that a breach of his
or her privacy has occurred, ACC encourages that individual to contact ACC at [email protected]
to discuss any concerns. All complaints will be considered and dealt with by
our Corporate Services Manager. Our Corporate Services Manager may escalate the
complaint internally within ACC’s organisation if the matter is serious or if
necessary to resolve it.
4.3 ACC requests that any individual who makes a
complaint allows a reasonable time to respond to it. If the individual is not
satisfied with the outcome, they are entitled to make a complaint to the Office
of the Australian Information Commissioner, whose contact details can be found
5. Access by Third Parties to Personal Information of Others
Students may authorise their parents or guardians or other
parties to have access to their personal information. Where a request for
access to personal information is made by a third party, ACC will seek consent
from the relevant student, unless disclosure of personal information is
required or permitted by law.
Generally, ACC will refer any requests for consent and
notices in relation to the personal information of a student to the student
alone. In such cases, information will not be released without specific
approval from that student.
7. ACC Website
The following terms apply to websites operated by ACC (Sites)
7.1 Collection and Use of Information
7.2 As a general policy, ACC does not request or collect
personal information, such as an individual’s name, address or email address,
when that individual uses the site. However, in order for an individual to
obtain information about ACC, to register on a mailing list, or to proceed with
an on-line application for an ACC course, certain personal information (and
credit card information where necessary) may be requested.
7.3 ACC uses information management systems that retain
student details as per Australian legislative requirements which require ACC to
request that students access and update certain details via online services.
Such information will be collected and managed by ACC in accordance with its
7.4 Certain information may be recorded through the normal
operation of ACC’s Internet servers. In order to help administer the site and
enhance online experience, servers may gather information pertaining to the
type of browser or operating system being used or the IP address of the user.
8. Links to Other Sites
The site may offer links to other ACC and affiliated product
and service websites. Such websites may collect personal information. The
collection and use of personal information by such other sites is subject to
ACC strives to take
reasonable technical measures to prevent loss or unintended use or disclosure
of information held by ACC.
10. Cookies and Online Advertising
Cookies are pieces of information that a website transfers
to an individual’s computer for record keeping purposes. Cookies may be used by
the ACC website and may be used on other sites accessible from it.
11. Google AdWords Remarketing
11.1 ACC uses a Google AdWords advertising feature
called Remarketing, as well as Google Analytics services. These services make
collect data about website traffic. For more information about Google Analytics
and how it collects and processes data, click here.
11.2 These features also allow ACC advertisements to be
displayed to individuals that access the site when they subsequently visit
other websites across the Google Display Network, and allow ACC to better
understand how individuals interact with those advertisements and the site.
advertisements based on an individual’s browsing history including previous
visits to the site. ACC’s use of Google services (and in particular, Remarketing)
assists ACC in identifying and providing services to potential students and
11.3 Users can usually block cookies, or remove cookies, by
editing the privacy and security settings of their web browser or mobile
device. Some features of ACC’s website may require cookies to function
properly. If cookies are disabled or deleted, then depending on the particular
cookie that is deleted or disabled, users may not be able to use such features
of the site, or previous opt-outs may be undone.
11.4 Users can select to block cookies by opting out via the
ACC pop-up box disallowing cookies which appears as they click into the home
11.5 By using the site and not selecting to opt out of
cookies via the ACC pop-up, individuals consent to the storing and accessing of
cookies or other information on their device for the purposes of Google AdWords
and Analytics, unless they have opted out. It is possible to opt out of Google
AdWords and Analytics advertising features, such as interest-based advertising
served by Google on its products or across the Google Display Network, as well
as prevent the collection of certain data, by visiting the Google Ads Settings
website or through other available means. The Google opt-outs do not stop all advertising.
Google may still serve advertising that is not interest based, and the user may
still receive interest-based advertising that is not served by Google.
12. Use of IP Addresses
12.1 An IP address is a number that is automatically
assigned to a computer by an internet provider. Whenever pages are requested
from its site, ACC servers log the related IP address.
12.2 ACC collects IP addresses for the purposes of system
administration and to analyse the use of the site. ACC does not link IP addresses to any
information that is personally identifiable, which means that an individual
session will be logged, but remain anonymous.
12.3 ACC may use an IP address in cooperation with an
Internet service provider to identify an individual where it is necessary to
customers or as required by law.
ACC reserves the right to modify or update this Privacy Procedure at any time without notice, so individuals are encouraged to review it from time to time.